POPIA Privacy Notice

Mishqah Gous, an independent learning, skills development and community impact consultant based in Cape Town, processes personal information for legitimate website and consulting purposes. This notice sits alongside the Privacy Policy and is written in plain South African English. It is general information about privacy practice and is not legal advice.

• Contact details such as your name and email address
• Organisation and role details you choose to share
• The country or region your work covers, where you share it
• The content of your enquiry or correspondence
• Technical request records kept by the hosting service so the site can run securely

Special personal information and children's information are not collected through this website.

• Responding to enquiries sent through the website
• Discussing possible consulting, facilitation or programme work
• Sending information a person has asked for
• Keeping the website available, accurate and secure

Processing is based on your consent when you submit the form, and on the legitimate interest in answering a business enquiry you started.

• Ask what personal information is held about you
• Ask for information to be corrected or updated
• Ask for deletion where there is no lawful reason to keep the information
• Object to processing where the law allows it
• Withdraw consent that you gave earlier
• Lodge a complaint with the Information Regulator of South Africa

Please contact Mishqah through the website contact channel for privacy-related requests.

A request is acknowledged and dealt with within a reasonable time. Where identity needs to be confirmed before information is shared or deleted, that is done in a proportionate way. If a request cannot be met, the reason is explained.

Reasonable safeguards are in place, including encrypted connections, restricted access to the practice inbox and limits on who may see enquiry content. Absolute security cannot be guaranteed by any system.

Only the service providers needed to run the website and deliver enquiries process personal information on instruction. These are the hosting and delivery provider, the form delivery service and the email provider for the practice inbox. No information is sold or shared for marketing.

Some of these providers operate infrastructure outside South Africa, which means an enquiry may be processed in another country while it is being delivered and stored. Only the information needed to deliver and answer the enquiry is involved.

Information about programme participants gathered during consulting work is treated as confidential to the client organisation. It is not published on this website, and identifiable participant material is only used where appropriate permission exists.